Good Customer Service
I called the 24/7 customer service on a weekday evening for an explainer regarding Web.com's shared web hosting plan. In just a few seconds, a person transferred me to the relevant department. Very soon after that, I chatted with a very helpful representative who gave me a thorough explanation of Web.com's shared hosting plans and how I should visit Network Solutions for any other plan.
The next day, I fired up the web chat to get details on Web.com's security features. The helpful customer service representative explained several available features in an easy-to-understand manner.
Best website builder has a 30-day money-back guarantee, which is par for the course in the web hosting space. That said, DreamHost$2.59 at DreamHost - Shared tops it with an impressive 97-day refund.
Competitors Offer More
Web.com's customer service and shared hosting plans are commendable, but the service had some uptime issues in our testing, and it lacks many features and advanced hosting plans found in competitors, such as DreamHost, HostGator, or Hostwinds. If you're in need of cloud, dedicated, reseller, VPS, WordPress plans, turn to those Editors' Choice award winners for better-rounded web hosting packages.